What are HubSpot Tickets and how can you use this feature?
Tickets play a crucial role in helping organizations track and prioritize customer service actions. A ticketing system enables customer service teams to monitor effectively and meet service level agreements (SLAs), which is essential for maintaining customer satisfaction. HubSpot's ticketing tools offer valuable support for marketing, service, and sales teams alike.
The HubSpot tickets tool allows teams to efficiently manage customer issues, ensuring that all inquiries are tracked, prioritized, and resolved in a timely manner you agreed upon with your clients. It is designed for any team that interacts with customers, providing a streamlined approach to managing support requests and ensuring that your customers remain delighted with your service.
You will work in a ticket pipeline. This provides an overview of all your tickets and the current status and which support rep is working on the ticket. It can also be set up for automation.
Tickets can be created manually in the Ticket Pipeline tool, on a Contact record, via a Form submission or through an automated workflow.
You can respond in the ticket overview and log everything about the request in here. 
Your customer service team can use the different tools in HubSpot to solve your client requests like;
- Snippets for being able to add repetitive answers quickly, by just using a #shortcut.
- Knowledge base articles to refer your clients to a broader explanation of the issue.
- Sharing documents
- Book a meeting via the Meeting scheduler